Anger Management / Anger Management at Work

Dealing with anger management at work can be challenging for new hires who are not used to a busy work environment. These new hires show signs of stress much more quickly than the old-timers in your company and having emotional outbursts at work isn't exactly professional. By learning techniques to reduce stress and manage work-related anger, you can get through a work week without feeling like you want to end every conversation with a difficult customer right away. Dictsolutions-angermanagement-anger management The first step in any Anger management / Anger management training is the realization process with the will to change. If the employee does not want to learn how to manage the anger, workshops, trainings or seminars will be of little help. The employee must understand why he/she gets angry, recognize these triggers and learn to apply the techniques. One of the best methods of anger management is to get an employee out of the situation by taking a step back. This is easy during a physical conversation, but over the phone this is of course a different story. This could possibly be done by telephone by putting the customer on hold or having your manager/supervisor take over if you have it. Always take a break from a stressful situation instead of giving in to impulses. Keep your notes that you take during one of our training sessions with you when you feel angry. Eventually, it becomes second nature to take your time, breathe and think before making a mistake that you can't take back while you're at work. Would you like to gain even more knowledge of anger management / anger management? Then we have the Anger Management training available, which we have already given very often to great satisfaction. This training can be followed both in class and virtually.