Suppose you start working at an organization where PRINCE2 has been used for years to manage their projects. Or You have already gained project experience with a different methodology than PRINCE2. Or your career finally takes the desired turn and you start working in the ICT service department. But this department has embraced ITIL years ago and has grown into a modern service department and is still taking steps to develop further.
In these examples you will be trained by your new colleagues who have followed training years ago and who also have so many years of experience!
An introduction plan or training plan has probably been made for you so that you can familiarize yourself as well as possible. In addition to getting used to your new workplace, your colleagues and tasks, you will become familiar with a new or different way of working.
As a new service employee, you study the process documentation for your new position and immerse yourself in the work instructions used. The service desk tool is very extensive and there are many steps that must be followed. Sometimes you can't see the forest for the trees!
As a new service employee, you read the process documentation for your new position and immerse yourself in the work instructions used. The service desk tool is very extensive and there are many steps that must be followed. Sometimes you can't see the forest for the trees.
How could you give the training of new employees a boost?
Getting a good understanding of the concept of a methodology or Frameworks makes a huge contribution to shortening the learning curve. If you can understand the method, you will see the whole and you will also see the connections. You see the puzzle pieces fall into place, the quarters fall.
A foundation course efficiently teaches you the fundamentals of the Frameworks used. You see the context and the background and you learn to think from the methodology.
Usually you can gain insight in 3 days (or even less) with the ITIL 4 foundation, PRINCE2 foundation, Tmap Suite Test Engineer or, for example, the Agile Scrum Foundation, and you are prepared to pass the corresponding certification exam.
These courses are given by trainers who also have the necessary practical experience. So you do not only treat the theory, but also examples from practice so that you get a good picture of how the methodology works.
These Frameworks and methodologies are evolving, improved versions are regularly released. Who knows, you might bring the latest insights back to your employer and you can even contribute to improvements of the daily practices used.
The certifications show that you have mastered the foundations and that your knowledge about the Frameworks has been boosted and that the building of your experience can begin. Moreover, certification is almost always a prerequisite for being able to follow a more specialist follow-up course.
Would you like a no-obligation advice about which module really suits you? Then you can always contact D-ICT Solutions via the live chat, info@dictsolutions.com or 020-2050324.
Several accreditations in possession of, among others Exin, peoplecert en APMG.
The author Frank van Dun is not only a trainers for training courses such as the Agile Scrum Foundation but also available as Service Manager for your assignments.
