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Content of this 3 day training
Practical knowledge of the internal audit cycle (first audit).
Knowledge and techniques for supplier audits (second audit).
Knowledge and techniques for certification checks (third audit).
For related training you can look at the overview page ISO20000 for workouts like the ISO/IEC 20000 Foundation.
Personnel of both internal and external service providers in an ISO/IEC 20000 environment or having an interest in these standards even though the IT organization they work for is not yet ISO/IEC 20000-1:2011 or ISO/ Be IEC 9001:2008 certified. Specific functions that would benefit from the auditor in IT Service Management could include: auditor or assessor, key customer contacts, top management, managers/directors responsible for coordination, representatives of interested parties such as suppliers and project specialists, consultants providing their services offer as ITSM specialists where it is desirable that they know the audit methods, academic ITSM teachers, persons who want to demonstrate their competences in ITSM,
Auditors of Quality Service Systems who want to expand their horizons in Service management.
The Associate Certificate in IT Service Management based on ISO/IEC 20000 or equivalent
The ISO/IEC 20000 Auditor in ITSM course lasts 3 days.
Details ISO/IEC 20000 Auditor in ITSM exam
Number of multiple-choice questions : 60
Caesura : 65% (39 out of 60)
Open book: no
Electronic equipment allowed: no
More information about ISO/IEC 20000 exams can be found at Exin.
If you register your company for an ISO/IEC 20000 Auditor in ITSM in-company via D-ICT Solutions, you can always have one of our trainers/consultants visit you (or virtually) for an ISO/IEC 20000 implementation session. During this afternoon or morning you will receive advice on optimizing or setting up BISL within your organization by a certified ISO/IEC 20000 expert.
