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ISO/IEC 20000 Foundation Bridge ITSM

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The ISO/IEC 20000 Foundation Bridge ITSM training is about the fundamental knowledge related to information and concepts of ITSM. The emphasis is on the service management system (SMS) and service management processes. In the Specific the key concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.

ISO/IEC 20000 Foundation Bridge ITSM Course Description

During the ISO/IEC 20000 Foundation Bridge ITSM, the emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.

Topics ISO/IEC 20000 Foundation Bridge ITSM

  • Introduction to IT Service Management
  • service management system
  • The Operation of the Service Management System

This course is currently only available in Portuguese, see for a substitution on the ISO20000 page or at the overview page Quality & Safety of IT service management.

ISO/IEC 20000 Foundation Bridge ITSM target audience

The ISO/IEC 20000 Foundation bridge course is designed for anyone who has an existing service management certificate (VeriSM™, SIAM™ or any version of ITIL) and wants to explore another area of ​​service management.

ISO/IEC 20000 Foundation Bridge ITSM prior knowledge

 

ISO/IEC 20000 Foundation Bridge ITSM course duration

The ISO/IEC 20000 Foundation Bridge ITSM course lasts 1 day.

ISO/IEC 20000 Foundation Bridge ITSM Exam

for more information look at Exin.

Literature ISO/IEC 20000 Foundation Bridge ITSM

Do you have a question about: ISO/IEC 20000 Foundation Bridge ITSM

Please feel free to contact us if you cannot find a suitable date.

ISO/IEC 20000 Foundation Bridge ITSM video lesson
ISO/IEC 20000 Foundation Bridge ITSM Appendix

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