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With the additional knowledge you gain during the ISO 20000 Foundation course, together with your ITIL knowledge, you have a good basis to work professionally in an ISO / IEC 20000 certified organization. The participant learns to understand the importance of good quality IT service management, which quality requirements apply to this standard and the practical code to be able to practice IT service management.
For related workouts such as the ISO/IEC 20000 Auditor in ITSM of ITIL 4 foundation you can go to the overview page IT service management look.
The ISO/IEC 20000 Foundation is intended for anyone with a role or interest in IT service management. This includes employees of internal and external service providers, their customers and their managers.
ITIL foundation level knowledge is assumed if you want to start the ISO 20000 foundation course.
The level of the ISO 20000 foundation training is MBO+.
2 days
Number of multiple-choice questions : 40
Caesura : 65% (26 out of 40)
Open book: no
Electronic equipment allowed: no
More information can be found from the official provider, that is Exin.
If you register your company for an ISO/IEC 20000 Foundation in-company via D-ICT Solutions, you can always have one of our trainers/consultants visit you (or virtually) for a BISL Foundation implementation session. During this afternoon or morning you will receive advice with regard to optimizing or setting up BISL within your organization by a certified ISO/IEC 20000 expert.
