ITIL 4 Create Deliver and Support CDS E-learning

Content of the training

The ITIL 4 Create, Deliver and Support CDS e-learning helps you prepare for the ITIL 4 CDS exam. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to create, deliver and support services, as described in the ITIL Create Deliver & Support Sullabus.
The ITIL 4 Create Deliver and Support CDS is one of the requirements for the designation of ITIL 4 Managing Professional, which assesses the candidate's practical and technical knowledge of running successful, modern IT services, teams and workflows.

Objective ITIL 4 Create, Deliver and Support CDS e-learning

At the end of the course:

• Understand how to plan and build a service value stream to create, deliver, and support services
• Know how relevant ITIL practices contribute to the creation, delivery and support in the SVS and value streams
• Know how to create, deliver and support services

Topics ITIL 4 Create Deliver and Support CDS e-learning

• Introduction
• Summary of the Foundation training
• Organizational Challenges and Resource Management
• Shift left approach
• information & technology in the SVS
• Design service value streams
• Applies new service value stream
• Practice Recovery of Live Service Value Stream – Part 1
• Practice recovery of live service value stream – Part 2
• Coordinating and prioritizing work
• Commercial and sourcing considerations

Target audience 

• ITSM managers and aspiring ITSM managers
• ITSM practitioners who manage the operation of IT-enabled and digital products and services, and those responsible for end-to-end delivery
• Existing ITIL Qualifiers who want to develop their knowledge

Foreknowledge and level

There are two formal requirements to take the exam. You must have passed either the ITIL 4 Foundation or the Managing Professional Transition module exam. You must also follow an accredited training such as this e-learning module.

Duration

The ITIL 4 Create Deliver and Support CDS E-learning takes about 16 hours.

Exam ITIL 4 Create Deliver and Support CDS

The exam is included with this product, and you can enter the Peoplecert portal within purchase. If you want to take the exam, it is available online through remote proctor.

To be eligible for a post-training certificate, you must get at least 72% correct on 25 questions that will give you 60 minutes. For more information about the ITIL 4 Create Deliver and Support CDS certification, see peoplecert.

Additional information

• You have 12 months access to the course.
• mock exam questions are included
• Fully accredited by peoplecert
• The exam is included in the price.