ITIL 4 Foundation e-learning (including exam)

Content of the training

At the beginning of the ITIL 4 foundation e-learning, an overview is given of the various topics. ITIL® Foundation is the most important certificate for IT professionals and employees who want to know more about IT Service Management. Organizations that work according to ITIL® use the complete ITIL® exam program to train personnel role-based. Their ITIL® competencies allow them to perform and collaborate better.
This ITIL® Foundation training lays the foundation for a complete program of ITIL® exams and the achievement of various certificates in IT Service Management. You show that you take working according to ITIL® seriously. It makes you more qualified to work with other ITIL® certifiers.

Target audience
IT professionals, business managers or business process owners who work according to ITIL® in an organization. Specifically for people with little time, this training is ideal.

Foreknowledge and level
None

Duration
Similar to a three-day course, consisting of more than 12 hours of video footage, flashcards, quiz maker, and sample exam. The course covers the entire ITIL® Foundation Syllabus.

Exam topics

-A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
-The guiding principles of ITIL 4
-The four dimensions of Service Management
-Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
-How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Examen

Multiple-choice closed book exam of 60 minutes, 40 questions, passed 26 or more

 Additional information

– The first 30% of the course is always free to follow.

– You have access to the course for 12 months.