For your ITIL 4 Foundation exam you are always welcome at one of our training locations and not only during office hours, but also on the Saturday!
Furthermore, there is always a possibility to request a voucher that allows you to take the ITIL 4 Foundation exam at your home or office and on your own!
Information ITIL® 4 Foundation Exam
Duration: 60 minutes
PLEASE NOTE: Candidates taking the exam in a language that is not their native or working language may be given 25% extra time, ie 75 minutes in total.
Materials Allowed: This is a 'closed book' exam. No materials other than the exam material are allowed.
Topics ITIL® 4 Foundation
- Introduction ITIL 4
- IT service management in the modern world
- About ITIL 4
- The structure and benefits of the ITIL 4 framework
- The most important concepts of service management
- Value and value co-creation
- Organizations, service providers, service consumers, and other stakeholders
- Products and services
- Service relationships
- Value: outcomes, costs and risks
- The four dimensions of service management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External factors
- The ITIL service value system
- Overview of the service value system
- Possibilities, demand and value
- ITIL . Guiding Principles
- Governance
- Service value chain
- Continuous improvement
- Practices
