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The ITIL 4 Specialist Create Deliver & Support course helps students understand how
It gives them insight into service performance, service quality and improvement methods. The course is based on the ITIL 4 best practice service value system outlined in the latest guidelines of 2019.
Read more about this training in the ITIL 4 Create Deliver & Support infographic
Look at the overview page IT Service Management for more related workouts, examples include: ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT, ITIL 4 Strategist: Direct Plan and Improve & ITIL 4 Foundation.
Candidates continue their journey in service management ITSM managers and aspiring ITSM managers ITSM practitioners who manage the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery
The ITIL 4 CDS Candidates must be in possession of the ITIL 4 foundation certificate
The level of the ITIL 4 CDS course is MBO+.
The ITIL 4 Specialist CDS course lasts a total of 3 days.
How to plan and build a service value stream to create, deliver and support services
How ITIL practices contribute to creation, delivery and support across the SVS and value streams
The ITIL 4 Specialist Create, Deliver & Support exam consists of 40 multiple choice questions of which you must get more than 70% correct to pass and you have a total of 90 minutes for this.
More information can be found from the official provider, that is peoplecert.
If you register your company for an ITIL 4 Specialist Create, Deliver & Support in-company via D-ICT Solutions, you can always have one of our trainers/consultants visit you (or virtually) for an ITIL 4 implementation session. During this afternoon or In the morning you will receive advice with regard to optimizing or setting up ITIL 4 within your organization by a certified ITIL expert.
