+31 (0) 20 - 2050324
info@dictsolutions.com
The ITIL 4 Specialist Drive Stakeholder Value DSV training covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. It enables organizations and candidates to deliver exceptional value by focusing on turning demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organizations in a competitive and demanding environment.
The ITIL 4 Specialist Drive Stakeholder Value DSV course continues the customer journey, enabling candidates to shape customer demand, manage relationships and optimize the customer experience. It will also enable candidates to increase stakeholder satisfaction by creating value and developing mutually agreed requirements, and provide the necessary tools to foster a beneficial culture of collaboration and transparency.
The ITIL 4 Specialist Drive Stakeholder Value module encourages IT professionals to further communicate with their stakeholders and influence and improve the user experience in a much broader framework. This unique module is designed to enhance the careers of digitally experienced candidates, expanding their knowledge and enhancing their existing skills in an increasingly digital service economy.
Read more about this training in the ITIL 4 Drive Stakeholder Value infographic
Look at the overview page IT Service Management for more related workouts, examples include: ITIL 4 Specialist: Create, Deliver & Support, ITIL 4 Specialist: High Velocity IT, ITIL 4 Strategist: Direct Plan and Improve & ITIL 4 Foundation.
The target audience for the ITIL 4 Specialist: Drive Stakeholder Value training:
You need an ITIL 4 Foundation certificate.
The level of the ITIL 4 Specialist: Drive Stakeholder Value course is MBO+
The ITIL 4 Specialist DSV training takes a total of 3 days.
90 minutes, 40 multiple choice questions. Passes 28/40 – 70%
More information about the ITIL 4 Specialist: Drive Stakeholder Value DSV certification can be found at the provider, this is peoplecert.
If you register your company for an ITIL 4 Specialist: Drive Stakeholder Value DSV incompany via D-ICT Solutions, you can always have one of our trainers/consultants visit you (or virtually) for an ITIL 4 implementation session. During this afternoon or In the morning you will receive advice with regard to optimizing or setting up ITIL 4 within your organization by a certified ITIL expert.
