ITIL 4 Specialist Drive Stakeholder Value eLearning

Content of the training

Our accredited ITIL 4 Specialist Drive Stakeholder Value e-learning offers everything you need to prepare for the ITIL 4 DSV exam. The ITIL 4 Drive Stakeholder Value qualification provides you with insights into all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.

The ITIL 4 Specialist Drive Stakeholder Value e-learning is one of the requirements for the designation of ITIL 4 Managing Professional, which assesses the candidate's practical and technical knowledge of running successful, modern IT services, teams and workflows.

Objective ITIL 4 Drive Stakeholder Value DSV e-learning

At the end of the course:

• Do you understand how customer journeys are designed
• Do you know how to target markets and stakeholders
• Do you know how to foster stakeholder relationships
• Do you know how to shape the demand and define the service offer
• Do you know how to align expectations and match details of services
• Do you know how to onboard and offboard customers and users
• Do you know how to act together to ensure continuous value co-creation (service consumption / provisioning)
• Do you know how to realize and validate service value

Topics ITIL 4 Drive Stakeholder Value DSV e-learning

• Introduction
• Summary of the Foundation
  Customer Journal
• Designing the customer journey
• explore
• Engage – Part One
• Engage – Part Two
• Sacrifice– Part One
• Sacrifice – Part Two
• Agree
• Onboard
• Onboarding practices
• Co-creation – Part One
• Co-creation – Part Two
• Realize
• Realize – Practices

Target audience 

• ITSM managers and aspiring ITSM managers
• ITSM practitioners responsible for managing and integrating stakeholders, focusing on the customer journey and experience, and/or responsible for fostering relationships with partners and suppliers
• Existing ITIL Qualifiers who want to develop their knowledge

Foreknowledge and level

There are two formal requirements to take the exam. You must have passed the ITIL 4 Foundation exam and you must undergo accredited training.

Duration

The ITIL 4 Specialist Drive Stakeholder Value e-learning takes about 16 hours.

Exam ITIL 4 Drive Stakeholder Value DSV

The exam is included with this product, and you can enter the Peoplecert portal within purchase. If you want to take the exam, it is available online through remote proctor.

To be eligible for a post-training certificate, you must get at least 72% correct on 25 questions that will give you 60 minutes. For more information about the ITIL 4 Drive Stakeholder Value DSV certification, see peoplecert.

Additional information

• You have 12 months access to the course.
• mock exam questions are included
• Fully accredited by peoplecert
• The exam is included in the price