ITIL 4 Specialist Plan, Implement and Control target group

The ITIL 4 Specialist Plan, Implement and Control course is perfect for professionals looking to improve their service improvement skills. The course covers topics such as strategy and planning, risk management, change management, continuity management, and monitoring and reporting.

The target group for the ITIL 4 Specialist Plan, Implement and Control course consists of:

• Service desk employees
• Incident Managers
• Problem managers
• Service Request Administrators
• Monitoring and event managers
• Service managers
• IT professionals
• Business leaders

Prior knowledge and level ITIL 4 Specialist Plan, Implement and Control

There are no specific prerequisites for the course, but it is recommended that participants have a basic understanding of ITIL 4.

Planning ITIL 4 Specialist Plan, Implement and Control

Day 1

• Introduction to ITIL 4
• The ITIL 4 Service Value System
• The Five Core Principles of ITIL 4
• Strategy and planning
• Risk management

Day 2

• Managing changes
• Manage continuity
• Monitor and report
• Practical exercises on strategy and planning, risk management, change management, continuity management and monitoring and reporting
• Case studies on service improvement
• Discussion about the challenges and benefits of service improvement

Day 3

• Exam training for the ITIL 4 Specialist Plan, Implement and Control certification

Exam Details ITIL 4 Specialist Plan, Implement and Control

The ITIL 4 Specialist Plan, Implement and Control exam is an accredited exam that tests your service improvement skills. The exam is based on the ITIL 4 Framework and assesses your knowledge of the following topics:

• Strategy and planning
• Risk management
• Managing changes
• Manage continuity
• Monitor and report

The exam is 180 minutes long and consists of 75 questions. The questions are multiple choice, true/false and essay questions. To pass the exam you must answer at least 70% of the questions correctly.

More information can be found from the official provider, that is peoplecert.