ITIL 4 strategist Direct Plan and Improve DPI E-learning

Content of the training

The ITIL 4 strategist Direct Plan and Improve DPI E-learning provides you with the practical skills needed to create a 'learning and improving' IT organization, with strong and effective strategic direction. It teaches you a practical and strategic method for planning and delivering continuous improvement with the necessary agility.

This ITIL 4 strategist Direct Plan and Improve DPI certification is one of the requirements for the ITIL 4 Managing Professional designation, which assesses the candidate's practical and technical knowledge of running successful IT services, teams and workflows. It is also a prerequisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate's ability to build and implement an effective IT and digital strategy that can address digital disruption and drive success.

Objective ITIL 4 strategist Direct Plan and Improve DPI E-learning

At the end of the course:

• Understand the key concepts of direct, plan & improve
• Understand the scope of what needs to be steered and/or planned, and how to use the key principles and methods of direction and planning in that context
• Do you understand the role of GRC and know how to integrate the principles and methods into the service value system
• Do you understand and know how to use the main principles and methods of continuous improvement for all kinds of improvements
• Understand and know how to use the key principles and methods of communication and organizational change management for direction, planning and improvement.
• Understand you know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
• Do you understand and know how to direct, plan and improve value streams and practices

ITIL 4 strategist Direct Plan and Improve DPI E-learning topics

• Introduction and overview of DPI
• Summary of the ITIL 4 Foundation
• Key concepts of DPI
• Key Principles of DPI
• GRC and DPI
• Continuous improvement
• Organizational change management and communication
• Interfaces throughout the value chain
• Measurement and reporting
• Value Streams

Target audience ITIL 4 strategist Direct Plan and Improve DPI E-learning

• ITSM managers and aspiring ITSM managers
• Managers of all levels involved in shaping direction and strategy or developing a continuously improving team
• Existing ITIL Qualifiers who want to develop their knowledge

Foreknowledge and level

There are two formal requirements to take the exam. You must have passed the ITIL 4 Foundation exam and you must undergo accredited training. (like this e-learning)

Duration

The ITIL 4 strategist Direct Plan and Improve DPI E-learning takes about 12 to 14 hours.

Exam ITIL 4 Strategist Direct Plan and Improve DPI

The exam is included with this product, and you can get into the Peoplecert portal within 48 hours of purchase. If you want to take the exam, it is available online through remote proctor.

To be eligible for a post-training certificate, you must get at least 70% correct on 40 questions that will give you 90 minutes. For more information about the ITIL 4 strategist Direct Plan and Improve DPI certification, see peoplecert.

Additional information

• You have 12 months access to the course.
• mock exam questions are included
• Fully accredited by Axelos/Peoplecert
• The exam is included in the price