ITIL 5 Foundation bridge exam

Information ITIL® 5 Foundation Bridge Exam

Duration: 30 minutes

Number of questions: 20 multiple choice questions

CAUTION: Candidates who take the exam in a language that is not their native or working language may 25% extra time to get, so 37,5 minutes in total.

Materials allowed:
This is a closed-book examNo other materials than the exam material are allowed.

ITIL® 5 Bridge Topics

Introduction to ITIL® 5

• Overview of the most important changes of ITIL 4 to ITIL 5

• The role of ITIL 5 in modern digital organizations

• IT Service Management (ITSM) in a rapidly changing digital environment

• Integration with Agile, DevOps and Lean working methods

Core Concepts of Service Management

• Value creation and value co-creation

• Relationships between service providers, service consumers and stakeholders

• Products, services and service offerings

• Service relationships and service experience

• Understanding of value: outcomes, costs, risks and impact

The Five Dimensions of Service Management

• Organizations and people

• Information and technology

• Partners and suppliers

• Value streams and processes

• Digital ecosystems and integration

ITIL® 5 Value Model

• The renewed Service Value System

• Strategic alignment between business and IT

• Demand, opportunity and value realization

• Governance and compliance within digital service organizations

• Continual improvement and innovation

ITIL® 5 Practices

• • Overview of the most important updated practices

  • Integration of practices within digital transformations

  • Application of practices within value-driven and data-driven service management

  • Practical application of ITIL 5 within organizations