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The ITIL 5 Foundation Bridge training is a shortened course for professionals who want to update their ITIL knowledge from version 4 to ITIL 5. This course covers the key differences and new features in the ITIL framework, such as the shift from processes to value-driven service delivery. The ITIL Service Value System is introduced as an integrated process where opportunities and requirements lead to value creation, with the Service Value Chain at the heart of the system.
The following topics will be discussed during the ITIL Bridge:
Overview of ITIL modules
Key concepts of service management
The four dimensions of service management
The ITIL Service Value System
ITIL guiding principles
Governance and Continual Improvement
Service Value Chain and Change Enablement
Incident Management, Problem Management and Service Desk
Service Level Management and Service Request Management
After successfully completing the ITIL 5 Foundation Bridge, you will be certified as an ITIL professional with the knowledge to advise organizations on improving their IT service management and value creation. You will be able to optimize an organization's IT services and contribute to the business's strategic goals.
The training combines theory and practice through interactive learning methods such as presentations, discussions, case studies, and practical situations. The trainer acts as a coach, encouraging participants to be proactive and learn optimally.
You will receive a training folder with all covered teaching materials and exercises.
Have you recently completed ITIL 4 foundation? Then the ITIL 5 Foundation Bridge training is an ideal way to update your knowledge. If you are not yet certified in ITIL, you can take the full ITIL 5 Foundation take a course.
If you are looking for an alternative from ITIL, we recommend the SIAM Foundation of VeriSM Foundation These training sessions can also be found on the overview page IT service management.
The ITIL 5 Foundation Bridge course is designed for IT professionals who already hold an ITIL Foundation 4 certificate and want to upgrade their knowledge to ITIL 5. This short course is ideal for those who want to quickly understand and apply the latest ITIL 5 concepts and practices.
For this ITIL 5 course it is ITIL 4 Foundation certificate required.
The level of the bridge course is MBO+.
De ITIL 5 Foundation Bridge training lasts 1 day, with the exam scheduled at a different time. This intensive training offers a quick way to update your ITIL knowledge to the latest version.
Example of a 1-day schedule:
Morning:
Introduction to ITIL 5 and the main changes compared to ITIL v4
Overview of ITIL modules and key concepts
The four dimensions of service management
The ITIL Service Value System and the Service Value Chain
Afternoon:
ITIL guiding principles and governance
ITIL practices: change enablement, incident management, and service level management
Continuous improvement and the application of ITIL in practice
Practice exam and preparation for the official exam
Examen
The exam may be taken at a later date, depending on the availability of the examiner.
During the ITIL 5 Foundation Bridge course, you will take the regular ITIL 5 Foundation exam, as there is no separate exam available for the ITIL 5 Bridge training.
Duration: 60 minutes
PLEASE NOTE: Candidates who take the exam in a language that is not their native or working language may be granted an additional 25% time, meaning they have a total of 75 minutes to complete the exam.
The ITIL 5 Foundation exam is closed book and no materials other than the exam materials are allowed.
For more information, you can check the ITIL 5 Foundation certification creator's page, which is peoplecert.
When you register your company for an in-company ITIL 5 Foundation Bridge through D-ICT Solutions, you can always have one of our certified ITIL experts or managing professionals visit you (either physically or virtually) for an ITIL 5 implementation session. During this morning or afternoon session, you'll receive valuable advice on optimizing or implementing ITIL 5 within your organization. Our expert will help you effectively apply the latest ITIL principles and create value through an integrated approach to IT service management.
