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The ITIL® 5 Foundation training is the first logical step within the ITIL 5 certification scheme. This introduction to ITIL offers candidates a deep understanding of IT service management from an end-to-end business model, focusing on the delivery, creation, and continual improvement of technology-based services and products.
Have you recently obtained your ITIL 4 or V3 certification? Then you can also take the one-day ITIL 5 Foundation Bridge.
If you are looking for an alternative from ITIL, we recommend the VeriSM Foundation of SIAM Foundation at. Look for a complete overview on the page IT service management.
The ITIL®5 training is intended for IT professionals, managers, and employees involved in delivering IT services within their organization. This includes IT service managers, process managers, service owners, and other IT stakeholders involved in the transformation to digital services and improving IT service management practices. It is suitable for anyone who wants to learn more about the value creation system within a digital and agile business environment.
No specific prior knowledge is required for the ITIL 5 Foundation course. The training is suitable for anyone interested in IT service management, regardless of their technical background.
This level is accessible to both IT professionals and other employees involved in delivering IT services. A basic understanding of business processes and IT is helpful, but not required.
3 days including exam voucher
Introduction to the training
Introduction to ITIL 5 Foundation: What is ITIL 5 and how is it different from previous versions?
Key concepts of IT service management in the digital world
The four dimensions of service management: Organizations and people, Information and technology, Partners and suppliers, Value streams and processes
The ITIL Service Value System: Value and Value Co-creation in IT
ITIL Guiding Principles: How the Principles Contribute to Improvement
Practice assignments and review
In-depth explanation of ITIL practices
General management practices
Service management practices
Technical management practices
The ITIL Service Value System: From Demand to Value
Governance in ITIL 5 and the role of continual improvement
Practice assignments and review
Recap of the first two days: Key learning points
Practice exercise ITIL 5 Foundation exam
ITIL 5 Foundation Practice Exam Discussion
Official exam: Assessment of knowledge and competencies based on the ITIL 5 principles and practices
Examen: The exam is optional and takes place at the end of the training and is taken after day 3. The exam is included in the training and an exam (voucher) will be provided.
The ITIL 5 Foundation exam is an important step for professionals who want to demonstrate their knowledge of IT service management and achieve ITIL certification. The exam consists of 40 multiple-choice questions and takes 60 minutes. To pass, you must answer at least 26 of the 40 questions correctly, which is equivalent to 65%. The exam is closed book, what means that you are not allowed to use any additional materials, other than the exam material itself.
In some cases, when the exam is administered in a language that is not the candidate's native or working language, additional time may be granted. This varies, but generally, candidates taking the exam in a language other than their native or working language receive 25% extra time. This means that instead of the usual 60 minutes, you have 75 minutes to complete the exam.
The exam is officially administered by peoplecert.the recognized body for ITIL certifications. It's important to note that the exam voucher included with the training covers the PeopleCert exam. This ensures you're well-prepared and equipped to take the exam.
When you register your company for an in-company ITIL 5 Foundation training through D-ICT Solutions, you can always have one of our certified ITIL trainers/consultants visit you (or virtually) for an ITIL 5 implementation session. During this session, which can take place in the morning or afternoon, you will receive advice on optimizing or implementing ITIL 5 within your organization. Our expert will help you apply the latest ITIL principles and effectively integrate IT service management to support your organization in its digital transformation and value creation.
