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In this lifecycle module you will gain insight into how you can set up a service at a strategic level. The 'ITIL® Service Strategy' training covers the concepts of Service Strategy. This makes it clear to you what Service Strategy is and how Service Strategy can play a role within your own organization.
The course is of interest to ICT professionals with responsibility for and/or involvement in the management and operation of the ICT infrastructure and/or financial recording of ICT resources at a strategic level.
ITIL® Foundation or ITIL®
3 days, optional on the 3e exam on the day at the end.
Exam topics
Service strategy principles; Implement service strategy; governance ; Organize service strategy; Technological considerations; Implement service strategy; Challenges, Critical Success Factors and Risks
Examen
Multiple-choice exam, 90 minutes, closed book.
28 points needed to pass (out of 40 points available).
