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Topics covered during the ITIL V3 Capability: Planning Protection and Optimization course:
The ITIL Intermediate Module – Planning, Protection and Optimization will no longer be available from January 1, 2022.
Check out the following replacement modules, which are also on the IT service management overview page can be found:
The training is interesting for IT professionals, project managers, business managers,
process managers or process owners, including Security managers and/or continuity managers.
The ITIL V3 PPO course requires an ITIL V3 Foundation certificate.
The level of the ITIL V3 PPO course is MBO+.
The ITIL V3 PPO course lasts 4 days, with the final exam on the 4th day.
Exam Topics ITIL V3 Capability Planning Protection and Optimization
During the exam, the following topics are discussed: The importance of Service Management and the way processes within Planning, Protection, and Optimization support the Service Lifecycle; The role of Planning, Protection, and Optimization in service delivery and how these in-scope processes interact with other Service Lifecycle processes; Activities, methods, and functions used in each of the Planning, Protection, and Optimization processes; Applying Planning, Protection, and Optimization processes, activities and functions to achieve operational excellence; Determining Planning, Protection, and Optimization performance; The importance of IT Security and its contribution to Planning, Protection, and Optimization; The implementation requirements that support Planning, Protection, and Optimization processes; The Challenges, Critical Success Factors and Risks of Planning, Protection, and Optimization.
ITIL V3 Capability Planning Protection and Optimization exam
Multiple-choice exam, 90 minutes, closed book.
28 points needed to pass (out of 40 points available).
More information can be found from the official provider, that is peoplecert.
If you register your company for an ITIL V3 Capability Planning Protection and Optimization in-company via D-ICT Solutions, you can always have one of our trainers/consultants visit you (or virtually) for an ITIL implementation session. During this afternoon or morning you will receive advice with regard to optimizing or setting up ITIL within your organization by a certified ITIL expert.
