ITIL V3 Capability Service Offerings and Agreements

ITIL V3 Capability Service Offerings and Agreements Course Description

The emphasis of the ITIL V3 Capability Service Offerings and Agreements course is primarily on the operational level of process activities and supporting methods. In addition, the focus will be on the different approaches to implement these processes in a practical, hands-on learning environment. This training is intended to enable certificate holders to apply the learning material throughout the Service Management Lifecycle.

ITIL V3 Capability Service Offerings and Agreements Topics

The following topics are covered during the ITIL V3 Intermediate Service Offerings and Agreements:

• Planning the main activities for the processes Service Level Management and Financial Management
• Planning the exchange of relevant information for managing the Service Offerings and Agreement processes
• initiating actions to ensure that key activities in the Service Offerings and Agreement processes meet established objectives
• Reporting on effectiveness and efficiency of the activities within the Service Offerings and Agreement processes
• Organizing the exchange of relevant information with other processes
• Providing information about Service Level Management and Financial Management for IT Services to other IT Service Management processes, users and suppliers
• Maintaining the procedures of the service offerings and agreement processes
• Making Service Level agreements with the customer and all the necessary preparations for this: Service Level Requirements and input from other processes
• Monitoring and tracking Servicel Level agreements and reporting to the customer
• The financial underpinning of decisions and integrating financial management into the support and delivery processes
• Making financial calculations about the services provided to the customer organization
• Convert and evaluate internal reports into a Service Level report for the customer; monitoring and improving the Service Offerings and Agreement processes
• Propose improvements based on the results of monitoring and reviews, plan and perform audits of agreements, financial plans and calculations and regulate customer interaction.

Transition from ITIL v3 to ITIL 4

The ITIL® Intermediate – Service Offerings and Agreements will no longer be available from July 1, 2021.

Check out the following replacement modules, which are also on the IT service management overview page can be found:

• ITIL 4 Foundation
• ITIL 4 Foundation Bridge – ITIL V3 to ITIL 4
• ITIL 4 Managing Professional Transition
• ITIL 4 Specialist: Create, Deliver & Support CDS
• ITIL 4 Specialist: Drive Stakeholder Value DSV
• ITIL 4 Specialist: High Velocity IT HVIT
• ITIL 4 Strategist: Direct, Plan & Improve
• ITIL 4 Strategic Leader: Digital & IT Strategy DITS

You can find more related training on the overview page IT service management find.