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The ITIL V3 Life Cycle Managing Across the Lifecycle training provides a standalone qualification, but is also the last module of the Lifecycle of Capability modules leading to the ITIL Expert in IT Service Management level.
The aim of the ITIL V3 Life Cycle Managing Across the Lifecycle course and the associated exam and certification is, respectively, to transfer, test and validate the knowledge about the content of the ITIL® publications. The focus is on Business, management and control of objectives, processes, functions and activities and on the interfaces and interactions between the processes as described in the five ITIL core publications.
During the training, the necessary skills are conveyed to you in an interactive way through a mix of presentations, learning conversations, discussions, practical situations and cases. The teacher acts more as a coach than as a trainer. During the training, an active attitude is expected from the participants.
After following an ITIL Life Cycle or Capability module, you have of course taken note of the course material and interaction has taken place with the other participants under the guidance of, and with the teacher.
In this optional exam training you will make a current example exam that will be discussed with the teacher and then take the “real” exam well prepared after lunch.
During this day, your own wishes and questions will be discussed in detail.
These arose during the days of the training and by studying the exam material.
Many questions will also arise as a result of the (trial) exam questions.
During this day, your questions and those of the other participants will be discussed in detail and provided with comments.
Interaction with the other participants will be in the foreground by primarily having your questions answered by the other participants.
The teacher will mainly be a facilitator in this regard.
The ITIL® Managing Across the Lifecycle (MALC) will no longer be available from January 1, 2022.
Check out the following replacement modules, which are also on the IT service management overview page can be found:
ICT professionals who want to achieve a business and management level of the ITIL® Lifecycle core and how it can be implemented to increase the quality of service.
And further:
ITIL® Foundation and At least 15 credits obtained with ITIL® Service Lifecycle or Service Capability qualifications are required to start the ITIL V3 Life Cycle Managing Across the Lifecycle training.
The level of the ITIL V3 MALC training is MBO+.
4 days, optional on the 4e exam on the day at the end.
During the exam, the following topics and competences are discussed: Introduction to IT Service Management Business and Management matters; Managing the Planning and Implementation of IT Service Management; Management of Strategic Changes; Risk management; Understanding Organizational Challenges; Service Assessment; Understanding Complementary Industry Guidance (ISO20000, CMMI, TQM, Six Sigma, COBIT, etc.)
Multiple-choice exam, 120 minutes, closed book.
35 points needed to pass (out of 50 points available).
More about the ITIL® Managing Across the Lifecycle (MALC) can be found at the provider, that is peoplecert.
If you register your company for an ITIL V3 Life Cycle Managing Across the Lifecycle in-company via D-ICT Solutions, you can always have one of our trainers/consultants visit you (or virtually) for an ITIL implementation session. During this afternoon or morning you will receive advice with regard to optimizing or setting up ITIL within your organization by a certified ITIL expert.
