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ITIL Life Cycle: Service Design course covers the concepts needed to properly design a service. This makes it clear to you what Service Design is and how Service Design can play a role within your own organization and for the customer's organization. The main goal of the Service Design phase within the lifecycle is the design of new or changed services for the production environment. Service Design is positioned at the tactical level within the organization, the level of controlling processes. In this training, the following topics and competencies are discussed: Service design objectives and elements Selecting the service design model; Financing models, CSF/Risk analysis, implement service design.
After the training you will be able to recognize the need for Service Design; understand and guide the Service Design principles; determine or recommend a Service Design for the supply and demand side of a service provided; to determine and advise a Service Design model to the business; create frameworks for the service management processes; to determine risks and critical success factors from the Service Design perspective and to implement the Service Design processes.
The ITIL® Intermediate – Service Design will no longer be available from January 1, 2022.
Check out the following replacement modules, which are also on the IT service management overview page can be found:
The training is interesting for IT professionals with responsibility for and/or
involvement in the management and operation of the ICT infrastructure and/or financial
recording ICT resources at a strategic level.
For the ITIL V3 Service Design you need an ITIL V3 Foundation certificate.
The level of ITIL V3 Service Design is MBO+.
The ITIL V3 Service Design course lasts 3 days, with on the 3e day at the end of the exam.
Service strategy principles; Implement service strategy; governance ; Organize service strategy; Technological considerations; Implement service strategy; Challenges, Critical Success Factors and Risks
Multiple-choice exam, 90 minutes, closed book.
28 points needed to pass (out of 40 points available).
More information can be found with the provider, that is peoplecert.
If you register your company for an ITIL V3 Lifecycle Service Design in-company via D-ICT Solutions, you can always have one of our trainers/consultants visit you (or virtually) for an ITIL implementation session. During this afternoon or morning you will receive advice with regard to optimizing or setting up Service strategy within your organization by a certified ITIL expert.
