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The ITIL V3 Lifecycle Service Operation course covers the concepts of Service Operation. This makes it clear to the participant what Service Operation is and how Service Operation plays a role within their own organization.
The ITIL® Intermediate – Service Operation will no longer be available from January 1, 2022.
Check out the following replacement modules, which are also on the IT service management overview page can be found:
You are a CIO, Chief Technology Officer, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or you are part of the supervisory staff. In your role you deal with the operational activities of services, managing, coordinating or integrating them within the Service Lifecycle.
After obtaining your certificate you are familiar with the basics of service operations, the challenges, the risks and the critical success factors. You think more from the business point of view than from the technology side.
Before you can follow the ITIL V3 Service Operation you must have obtained an ITIL V3 Foundation certificate.
The level of the ITIL V3 Service Operation is MBO+.
The ITIL V3 Lifecycle Service Operation course lasts a total of 3 days, optionally, the final exam can be taken on the 3rd day.
During the exam, the candidate is tested on the following subjects: Introduction to service operation; Service operating principles; Service operation processes; common service operations activities; Organizing for service operations; technology considerations; Implementation of service operation; Challenges, critical success factors and risks.
Multiple-choice exam, 90 minutes, closed book.
28 points needed to pass (out of 40 points available).
More information can be found from the official provider, this is peoplecert.
If you register your company for an ITIL V3 Lifecycle Service Operation in-company via D-ICT Solutions, you can always have one of our trainers/consultants visit you (or virtually) for an ITIL implementation session. During this afternoon or morning you will receive advice with regard to optimizing or setting up Service operation within your organization by a certified ITIL expert.
