Last Friday, November 8, the ITIL® 4 Strategist: Direct, Plan and Improve (DPI) and ITIL®4 Specialist: Create, Deliver and Support (CDS) exams went live. This article will further explain the ITIL®4 Specialist: Create, Deliver and Support (CDS) module.
Introduction ITIL®4 Specialist: Create, Deliver and Support (CDS)
In short, the ITIL®4 Specialist : Create, Deliver and Support (CDS) training, which is now available at D-ICT Solutions, continues by explaining the topics introduced during the ITIL®4 foundation training. It is a logical next step for anyone who wants to make tangible changes within the organization with regard to working methods within service management. The ITIL®4 Specialist: Create, Deliver and Support (CDS) module provides a holistic and practical approach, while also helping to manage and create streamlined and effective services. Today, with today's IT developments, delivering services that meet customer demand, are reliable and remain stable has become the standard. Every Service Organization must create, deliver and support the services, as well as understand the competencies and skills.
Target audience ITIL®4 Specialist: Create, Deliver and Support (CDS)
The ITIL®4 Specialist: Create, Deliver and Support (CDS) does not address the technical aspects of ITSM, but looks at a higher level at what needs to be done with all four dimensions of service management. As a result, the target audience for the ITIL®4 Specialist: Create, Deliver and Support (CDS) training is the more experienced ITIL® practitioners, for example team leaders, managers and consultants.
ITIL®4 Specialist: Create, Deliver and Support (CDS) from ITIL® V3 Perspective
Within ITIL® V3, similar topics were covered during the ITIL® V3 Service Design, ITIL® V3 Service Transition and ITIL® V3 Service Operation. The concrete difference is that ITIL® V3 deals with how organizations perform work (how do we manage the incidents) and ITIL®4 Specialist: Create, Deliver and Support (CDS) deals with what the organization does (what activities are performed while managing an incident).
Would you like to know more about the ITIL 4 certification scheme? Then you can always contact D-ICT Solutions via info@dictsolutions.com or 020-2050324.
The author of this article Keesjan Fijma is a marketing and sales specialist. Together with the certified trainers, interim managers, coaches and other staff of D-ICT Solutions (Secondment, Interim Management, Consultancy and Training) leading in the field of certified training worldwide in various Process, Project, Service and quality management techniques such as ITIL , ISO, PRINCE2, Agile, Lean Six Sigma, BiSL and many more.
