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MOF 4 Foundation is a three (0) day training on the newly updated MOF Service Lifecycles, which also provides key concepts, processes and management reviews. The training consists of the 3 phases of the MOF life cycle: Plan, Delivery, Operate, and Manage.
– Service Management as best practice.
– How MOF contributes to operational excellence.
– MOF and other service management frameworks (e.g. ITIL)
– The 3 phases (Plan, Delivery, Operate) and fundamental layer (Manage) of the MOF Lifecycles.
– The Service Management Functions (SMF) defined within each phase
– The Management Reviews defined within critical SMFs to ensure the service is ready for the next phase.
– The Manage layer and how it supports the other phases with governance, change and team / resource management
– participate in discussions about process improvements, benefits and challenges.
Handout MOF 4 and Pocket Guide (ISBN: 0)
– Since MOF creates a frame of mind, the knowledge in this course can be applied to all organizations or individuals regardless of the platforms or applications in use. MOF 4 Foundation course is designed for IT professionals in the organization;
– The personnel responsible for planning, developing, implementing, supporting, operating, and managing IT services
– Management responsible for the delivery of IT services
Knowledge of best practices is recommended.
Students will be equipped to earn their Foundation certificate in Microsoft Operations Framework by achieving a passing score in 60 minutes.
The exam has 40 multiple choice questions.
The exam is accredited and administered by EXIN.
