Foreknowledge and level
There is no specific prior knowledge requiredThe training is accessible to professionals on MBO+, HBO and WO level.
Duration
The e-learning requires an average 6 to 8 hours of self-study.
You receive 365 days access to the online learning platform.
Objective Service Automation Framework e-learning
After completing this e-learning you will be able to:
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Applying the Service Automation Framework within your own organization
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Designing services that are scalable, customer-centric and efficient
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Structuring and optimizing digital customer interactions
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To prepare yourself well for the SAF Foundation Exam
Method
Through D-ICT Solutions you get access to the official SAF e-learning environment, consisting of:
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Videos, interactive assignments and practical examples
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Modular structure (Fundamentals to exam questions)
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Access to practice questions and a simulated exam test
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Flexible to follow at your own pace, online and completely in English