Best teachers and best score price/quality & Service Management!
Read more
+31 (0) 20 - 2050324
info@dictsolutions.com

ITIL 4 Foundation

Card
GENERAL
Target audience
Foreknowledge and level
Duration
Exam details
Extra information
Questions?
The ITIL® 4 Foundation training provides you with everything you need to know about the standard when it comes to IT Service Management. The method is no longer process based, but ITIL® 4 supports faster, quality and value driven delivery of IT services for people and across organisations. The ITIL® Foundation is the basic certification and is intended for IT professionals and other employees who want to know more about IT Service Management.
  • ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • The Swirl logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL 4 Foundation Course Description

The ITIL 4 Foundation training is the first logical step within the ITIL 4 certification scheme. The introduction to ITIL with the ITIL Foundation course enables candidates to look at IT service management through an end-to-end business model for the delivery, creation and continuous improvement based on the technology-based services and products.

ITIL 4 Foundation Goals

After following this ITIL Foundation training:

  • Do you understand the most important core concepts of Service Management
  • Do you understand how the ITIL guiding principles can help an organization to apply and adapt Service Management
  • Do you have insight into the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain and how they are connected
  • Do you know the purpose and key terms of 15 ITIL practices
  • Do you understand the 7 ITIL practices

ITIL 4 Foundation Topics

  • Introduction ITIL 4

    • IT service management in the modern world
    • About ITIL 4
    • The structure and benefits of the ITIL 4 framework

  • The most important concepts of service management

    • Value and value co-creation
    • Organizations, service providers, service consumers, and other stakeholders
    • Products and services
    • Service relationships
    • Value: outcomes, costs and risks

  • The four dimensions of service management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
    • External factors

  • The ITIL service value system

    • Overview of the service value system
    • Possibilities, demand and value
    • ITIL . Guiding Principles
    • Governance
    • Service value chain
    • Continuous improvement
    • Practices

You can find out more about ITIL 4 in the following appendices:

  • ITIL 4 Matrix
  • The video about ITIL 4 Foundation at media
  • The flyer about ITIL 4 at media

Have you recently obtained your ITIL V3 certificate? Then you can also follow the one-day or two-day variant of the training, namely the ITIL 4 Foundation Bridge

If you are looking for an alternative from ITIL, we recommend the VeriSM Foundation of SIAM Foundation at. Look for a complete overview on the page IT service management.

ITIL 4 Foundation target audience

The ITIL Foundation certification is mainly intended for:

  • Professionals who start with Service Management
  • ITSM Managers and starting ITSM Managers
  • Professionals who work in other parts of “IT” (digital, product, development) and have a strong interface with delivery of IT services
  • ITIL professionals who want to update their knowledge.

ITIL 4 Foundation Inside Information

No specific prior education is required for the training.

ITIL Foundation level

It is a plus if you already have a basic knowledge of, for example, automation. Furthermore, the level for this course is MBO+ work and thinking level.

ITIL 4 Foundation expensive

3 days including exam voucher

ITIL Foundation planning

Topics ITIL Foundation day 1

  • Introduction to the training
  • Introduction ITIL 4 Foundation
  • Key concepts of service management
  • Practice assignments and review
  • The four dimensions of service management
  • ITIL Service Value System
    ITIL guiding principles
    ITIL service value chain
  • Practice assignments and review

Topics ITIL Foundation day 2

  • ITIL practices
  • General, Service and Technical management practices

Topics ITIL Foundation day 3

  • Recap of the first 2 days
  • Practice exercise ITIL 4 Foundation exam
  • Discuss ITIL 4 Foundation practice exam
  • Official exam

ITIL 4 Foundation Exam Details

The ITIL Foundation exam takes 60 minutes.

To obtain your ITIL V4 Foundation certification and pass the exam, you must get at least 24 of the 40 multiple choice questions correct, which is equal to 65%.

PLEASE NOTE: Candidates taking the exam in a language that is not their native or working language may be given 25% extra time, ie 75 minutes in total.

The ITIL Foundation exam is closed book and no materials other than the exam materials are allowed.

For more information, you can check the ITIL Foundation exam creator's page, which is peoplecert.

ITIL 4® Foundation - Credly

ITIL 4 foundation in-company 

If you register your company for an ITIL Foundation in-company via D-ICT Solutions, you can always have one of our trainers/consultants visit you (or virtually) for an ITIL implementation session. During this afternoon or morning you will receive advice with regard to optimizing or setting up ITIL within your organization by a certified ITIL expert.

Do you have a question about: ITIL 4 Foundation

Please feel free to contact us if you cannot find a suitable date.

ITIL 4 Foundation video lesson
ITIL 4 Foundation Appendix
Download file

FAQ

What do you learn with ITIL?
You will learn everything you need to know about running successful IT projects, teams and workflows.
What is the main difference between ITIL v3 and ITIL v4?
The main difference is ITIL v3 had 9 principles while the v4 only has 7. The ITIL v4 is mainly used as a recommendation for guidance during the decision-making process. This also motivates to use parts of ITIL in such a way that it fits the company. Do you or an employee already have ITIL v3 and do you want to switch to ITIL v4? Then look at ITIL 4 Foundation Bridge.
 ITIL 4 Foundation provides organizations with a structured framework for managing IT services. It helps identify and understand customer needs, design effective service strategies, optimize service design and transition, ensure service delivery, and continuously improve IT service quality.
Lowest price guarantee for the best courses (also for in-company), by working with our own teachers!
We can always provide courses in multiple languages: including German, French, English, Dutch and Italian!
1st place for: best trainers, Price/Quality and Service Management in 2022 and 2023!
Accredited trainers with a lot of work experience, so many examples from practice!
Always more options available because we have our own teachers... Ask about the options!
Look below for a number of examples of option dates, fill in the number of participants and make a reservation!
€1.420,00
€1.420,00
€1.420,00
€1.420,00
€1.420,00
€1.420,00
€1.420,00
€45,00
€100,00
Your shopping cart is currently empty.

Back to shop

Frequently asked questions about ITIL 4 Foundation

v1
What do you learn with ITIL?
a1
You will learn everything you need to know about running successful IT projects, teams and workflows.
v2
What is the main difference between ITIL v3 and ITIL v4?
a2
The main difference is ITIL v3 had 9 principles while the v4 only has 7. The ITIL v4 is mainly used as a recommendation for guidance during the decision-making process. This also motivates to use parts of ITIL in such a way that it fits the company. Do you or an employee already have ITIL v3 and do you want to switch to ITIL v4? Then look at ITIL 4 Foundation Bridge.
v3
How can ITIL 4 Foundation contribute to the improvement of IT service management in organizations?
a3
 ITIL 4 Foundation provides organizations with a structured framework for managing IT services. It helps identify and understand customer needs, design effective service strategies, optimize service design and transition, ensure service delivery, and continuously improve IT service quality.
Menu
Close
Depaus Holding BV / D-ICT Solutions
Verrijn Stuartweg 1A,
1112 AW Diemen
KvK 34143398
VAT NL810633474B01
Bank 45.50.16.429
+31 (0) 20 - 2050324
info@dictsolutions.com
Visit our FacebookVisit our Instagramvisit our twitterVisit our LinkedIn
license linkedin Facebook Pinterest youtube rss Twitter Instagram facebook-Blank rss blank LinkedIn-blank Pinterest youtube Twitter Instagram