ITIL 4 Practice Manager Modules are a set of accredited certifications designed to help service managers manage, support and improve their services. The modules are based on ITIL 4, the latest version of the ITIL framework.
The three new ITIL 4 Practice Manager Modules
- ITIL 4 Specialist collaborate, assure and improve
- ITIL 4 Specialist Plan, Implementation and Control
- ITIL 4 Specialist Monitor, Support and Fulfill
Each module covers a specific aspect of service management, such as incident management, problem management, service requests, monitoring and events, service capability, strategy and planning, risk management, changes, continuity, monitoring and reporting, relationship management, knowledge management, supplier management and quality management.
The ITIL 4 Practice Manager Modules are a valuable addition to the ITIL 4 framework, providing service managers with the knowledge and skills they need to manage, support and improve their services.
If you are a service manager or work in a role related to service management, earning the ITIL 4 Practice Manager certification is a worthwhile investment in your career.
ITIL 4 Specialist Monitor, Support and Fulfill
ITIL 4 Specialist Monitor, Support and Fulfill is a module that helps service managers manage and support their services. The module covers a wide range of topics including:
- Incident management
- Problem Management
- Service Requests
- Monitoring and events
- Service ability
The module teaches service managers how to use these processes to manage and support their services and ensure they meet the needs of their customers.
ITIL 4 Specialist Plan, Improve and Control
ITIL 4 Specialist Plan, Improve and Control is a module that helps service managers plan, improve and control their services. The module covers a wide range of topics including:
- Strategy and planning
- Risk management
- Changes
- Continuity
- Monitoring and reporting
The module teaches service managers how to use these processes to plan, improve and control their services and ensure they meet their customers' needs and business objectives
ITIL 4 Specialist Collaborate, Assure and Improve
ITIL 4 Specialist Collaborate, Assure and Improve is a module that helps service managers collaborate with stakeholders to ensure their services meet their customers' needs and business objectives. The module covers a wide range of topics including:
- Relationship Management
- Knowledge management
- Supplier management
- Quality management
The module teaches service managers how to use these processes to collaborate with stakeholders and ensure their services meet their customers' needs and business objectives.
Benefits of obtaining the ITIL 4 Specialist certification
These 3 modules are a valuable addition to the ITIL 4 framework and provide service managers with the knowledge and skills they need to manage, support and improve their services.
There are many benefits to earning the ITIL 4 Specialist certification. Some of the benefits are:
- A higher salary
- Better job prospects
- A stronger position in negotiations
- A greater chance of promotion
- A better understanding of ITIL 4
- A better ability to manage, support and improve services
If you are a service manager or work in a role related to service management, earning the ITIL 4 Specialist certification is a worthwhile investment in your career.
The author of this article is a training consultant at D-ICT Solutions. Together with the certified trainers, interim managers, coaches and other personnel of D-ICT Solutions (Secondment, Interim Management, Consultancy and Training) leading in the field of certified training worldwide in various Process, Project, Service and quality management techniques such as ITIL , ISO, PRINCE2, Agile, Lean Six Sigma, BiSL and many others.
