ITIL 4 Specialist collaborate, assure and improve target group

The ITIL 4 Specialist Collaborate, Assure and Improve course is a valuable addition to your resume and can help you build a successful service management career.

Here are some of the benefits of earning the ITIL 4 Specialist Collaborate, Assure and Improve certification:

• Increased job opportunity
• Higher salary
• Better understanding of ITIL principles and practices
• Improved skills in managing relationships with stakeholders, knowledge, suppliers and quality

Prior knowledge and level ITIL 4 Specialist collaborate, assure and improve

There are no specific prerequisites for the course, but it is recommended that participants have a basic understanding of ITIL 4.

Planning ITIL 4 Specialist collaborate, assure and improve

Day 1

• Introduction to ITIL 4
• The ITIL 4 Service Value System
• The Five Core Principles of ITIL 4
• Relationship management
• Knowledge management

Day 2

• Supplier management
• Quality management
• Practical exercises on relationship management, knowledge management, supplier management and quality management
• Case studies on cooperation, assurance and improvement
• Discussion about the challenges and benefits of collaboration, insurance and improvement

Day 3

• Exam training for the ITIL 4 Specialist Collaborate, Assure and Improve certification

ITIL 4 Specialist Collaborate, Assure and Improve exam details

The ITIL 4 Specialist Collaborate, Assure and Improve exam is a 180-minute, multiple-choice exam that tests your knowledge of ITIL 4 practices and principles related to collaboration, control and improvement. The exam covers the following topics:

• Relationship Management
  • Understand and implement ITIL principles and practices for relationship management
  • Designing and implementing an effective relationship management process
  • Managing relationships with stakeholders
• Knowledge management
  • Understand and implement ITIL knowledge management principles and practices
  • Designing and implementing an effective knowledge management process
  • Managing knowledge
• Supplier management
  • Understand and implement ITIL principles and practices for supplier management
  • Design and implement an effective supplier management process
  • Managing suppliers
• Quality Assurance
  • Understand and implement ITIL quality assurance principles and practices
  • Design and implement an effective quality assurance process
  • Managing quality

More information can be found from the official provider, that is peoplecert.