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During the ITIL 4 Specialist Business Relationship Management training you will learn how to identify the needs and objectives of these stakeholders and how to translate these into IT solutions. You will also learn how to manage conflicts between stakeholders and how to reach consensus on IT decisions.
After completing the course, you will be able to:
Look at the overview page IT Service Management for more related workouts, examples include: ITIL 4 Specialist Sustainability in Digital and IT, ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT, ITIL 4 Strategist: Direct Plan and Improve, ITIL 4 Specialist: Create, Deliver & Support CDS & ITIL 4 Foundation.
The course is suitable for IT professionals involved in business relationship management, such as business analysts, project managers and service managers. The course is also suitable for IT professionals who want to increase their knowledge of business relationship management.
There are no specific prerequisites for the course, but it is recommended that participants have a basic understanding of ITIL 4 and the principles of business relationship management.
The course is at a high level and requires strong basic knowledge of IT management and business management.
During the course, the following topics will be discussed in 3 days:
• The importance of business relationship management
• The different types of business relationships
• The role of the business relationship manager
• The skills and capabilities of the business relationship manager
• The processes and techniques of business relationship management
• The challenges of business relationship management
• The solutions to the challenges of business relationship management
The ITIL 4 Specialist Business Relationship Management exam is an exam taken by IT professionals who want to prove their skills and knowledge in the field of business relationship management. The exam consists of 75 multiple choice questions and must be answered within 2 hours. The exam questions are based on the ITIL 4 Service Value System and the ITIL 4 Business Relationship Management Practice Guide.
To pass the exam, the candidate must answer at least 65% of the questions correctly. The candidate can take the exam at any time, but it is advisable to prepare well. There are several ways to prepare for the exam, such as taking a course, reading books and practicing with questions.
The ITIL 4 Specialist Business Relationship Management exam is a valuable exam for IT professionals who want to prove their skills and knowledge in the field of business relationship management. The exam can help you get a better job, earn a higher salary and have a better chance of being promoted.
More information can be found from the official provider, that is peoplecert.
If you register your company for an ITIL 4 Specialist Business Relationship Management in-company via D-ICT Solutions, you can always have one of our trainers/consultants visit you (or virtually) for an ITIL 4 implementation session. you receive advice on optimizing or setting up ITIL 4 within your organization by a certified ITIL expert.
