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The ITIL V3 Life Cycle Continual Service Improvement CSI training covers how you can manage the processes. Continual Service Improvement (CSI) has the drive to organize processes more effectively and efficiently, for example by measuring and evaluating a service. By applying Continual Service Improvement, you gain a clear insight into the effect of a service and how this service is experienced by the customer and supplier.
The ITIL V3 Life Cycle Continual Service Improvement will no longer be available from June 1, 2022.
Check out the following replacement modules, which are also on the IT service management overview page can be found:
The course is of interest to ICT professionals with responsibility for and/or involvement in the management and improvement of the ICT infrastructure and/or financial recording of ICT resources at a strategic level, including service and process owners.
ITIL® Foundation
MBO+
The training lasts 3 days, including exam on the last day.
During the exam, the following topics and competencies are discussed: Benchmarking, Service measurement, Governance, the 7-step model, Service reporting, Deming cycle, Ownership, Return on investment for Continual Service Improvement. Continual Service Improvement and organizational changes.
Multiple-choice exam, 90 minutes, closed book.
28 points needed to pass (out of 40 points available).
More information can be found with the provider, that is Axelos.
If you register your company for an in-company Continual Service Improvement via D-ICT Solutions, you can always have one of our trainers/consultants visit you (or virtually) for a Continual Service Improvement implementation session. During this afternoon or morning you will receive advice with regard to optimizing or setting up Continual Service Improvement within your organization by a certified ITIL expert.
