Administratieve Support training

Modules

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Getting Organized, Part One

• Dealing with E-Mail
• Managing Electronic Files
• Keeping Track of the Paper Trail
• Making the Most of Voice Mail

Module Three: Getting Organized, Part Two

• Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module Four: Managing Time

• Managing Your Time
• Keeping Others on Track
• Maintaining Schedules

Module Five: Getting It All Done On Time

• Prioritizing
• The Secret to Staying on Track
• Goal Setting

Module Six: Special Tasks

• Planning Small Meetings
• Planning Large Meetings
• Organizing Travel

 Module Seven: Verbal Communication Skills ◾Listening and Hearing: They Aren’t the Same Thing

• Asking Questions
• Communicating with Power

Module Eight: Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It

Module Nine: Empowering Yourself

• Being Assertive
• Resolving Conflict
• Building Consensus
• Making Decisions

Module Ten: The Team of Two

• Working with Your Manager
• Influencing Skills
• What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

• Ergonomics
• Stress Management
• Dealing with a Heavy Workload

Module Twelve: Wrapping Up

• Words from the Wise
•  Review of Parking Lot
•  Lessons Learned
•  Completion of Action Plans and Evaluations